Last Updated:  01/05/2026

At Tiny Thumbs (https://www.tinythumbs.com), we strive to deliver quality products and a great experience. This Refund & Return Policy is designed to be transparent and fair while protecting our business from misuse.

1. Eligibility for Returns

We accept returns ONLY in the following cases: – Wrong product delivered – Damaged or defective product

We do NOT accept returns for: – Change of mind – Product not liked – Minor color/design variations – Delay in delivery

2. Mandatory Conditions for Return Request

To qualify for a return or replacement, all the following conditions must be met:

• Request must be raised within 48 hours of delivery

• Unedited Unboxing video is compulsory showing the package being opened

• Product must be unused and in original packaging

• All tags, accessories, and invoices must be intact

3. Unboxing Video Requirement (Very Important)

• The uncut video must be recorded from the moment the sealed package is opened

• The shipping label and package condition must be clearly visible

• Without an unboxing video, no claim will be accepted under any circumstances

4. Return & Replacement Process

• Once your request is approved, we will arrange a return pickup or guide you on the return process

• After receiving the product, it will be inspected

• If approved, we will:

• • Send a replacement product, OR

  • Issue a refund (if replacement is not available)

5. Refund Policy

• Refunds are processed only after product inspection

• Refunds will be issued to the original payment method

• Processing time: 5–7 business days after approval

6. Partial Refunds (If Applicable)

We reserve the right to provide partial refunds in cases such as: – Product returned in used condition – Missing packaging or accessories – Damage caused after delivery

7. Non-Returnable Items

Certain products are not eligible for return, including: – Preloved books (minor wear & tear expected) – Clearance or discounted items (if marked non-returnable) – Personalized or custom products

8. Failed Delivery / Incorrect Address

• If an order is returned due to incorrect address or unavailability of the customer:

• • Re-shipping charges will apply

  • No refund will be issued for shipping costs

9. Fraud Prevention

• Any fraudulent claims or misuse of return policy will result in:

• • Rejection of refund

  • Blocking of future orders

10. Contact for Returns

To raise a return request, contact us:

Tiny Thumbs
Website: https://www.tinythumbs.com
Email: tinythumbsindia@gmail.com

By placing an order, you agree to this Refund & Return Policy.